Awful Wi-Fi experience in Antwerp

I’ve been guilty of dumping on Swisscom Eurospot’s lousy Wi-Fi service in Europe (see Cory Doctorow’s article) but yesterday I had a really bad experience trying to get access through one of Belgacom’s hotspots in Antwerp. The tech support was great – very friendly and sweet, but the process was painful.I’ve been guilty of dumping on Swisscom Eurospot’s lousy Wi-Fi service in Europe (see Cory Doctorow’s article) but yesterday I had a really bad experience trying to get access through one of Belgacom’s hotspots in Antwerp. The tech support was great – very friendly and sweet, but the process was painful.

To read more about how NOT to offer Wi-Fi service, go to my article on the Industry Standard. I am the guest blogger this week and posted a few other articles you might find interesting.